Refund Policy – Ankel Maria

You agree and accept that “Ankel Maria” will not accept order cancellations, returns, or refunds under any circumstances for products ordered from “Ankel Maria.”
If you have sensitive skin, we recommend consulting a doctor before purchasing products. If you experience any allergic reactions to the purchased products, “Ankel Maria” will not accept any exchanges, returns, or refunds.
“Ankel Maria” only accepts exchanges for products if the item received differs from the quantity or style in the order. You must contact our customer service department by phone or email within three business days from the date of receipt or collection, providing relevant documentation for further follow-up. Otherwise, “Ankel Maria” will not handle or accept any exchange requests beyond this three-day period from the receipt or collection date.
If you request an exchange due to discrepancies in the quantity or style of the product, the product can only be exchanged once.
Please ensure that the product to be exchanged and its packaging are complete and undamaged. Otherwise, “Ankel Maria” will not process or accept any exchange requests for the product in the order.

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